Meredith College Technology Services will be launching the Meredith College Service Desk online platform starting next week.
Lauren Hickey, Student Technology Outreach Coordinator, and Jennifer Kane, Director of User Services, said in a joint statement to The Herald, “The Service Desk is the online solution to the traditional Helpdesk we currently offer for the campus. This is a site where students, employees and guests of the campus can get in touch with Technology Services and find technology resources 24/7.”
“Students and employees can visit meredith.freshservice.com, click the sign-in with Google option and choose their Meredith College email to access the site,” they said.
Using the Service Desk, students and employees can access “over 200 solution articles that cover a variety of topics [Technology Services] receive[s] questions about,” Hickey and Kane said. “From setting up their Meredith College email, downloading campus software and printing on campus, we have created a library of knowledge available to the campus community.”
The Service Desk also offers the Service Catalog, which allows students and employees to request assistance with campus sites, specific programs and other issues like WiFi connection. Students and employees can also use the Service Desk to see their old communications with Technology Services, Hickey and Kane explained, so people can easily find previous solutions that worked for them if they are experiencing the same issues.
To showcase the new Service Desk, Technology Services will be hosting two Pop-Up Helpdesks on March 28 and March 31 from 9:30 a.m. to 12 p.m. on the Cate Center patio. “These pop-ups will feature campus trivia with questions ranging from technology on campus to traditions, campus history and fun facts about the college,” they said. All future pop-up events hosted by Technology Services will promote the Service Desk.
“We are always looking at ways to improve the campus experience and make technology resources at Meredith easy to find and utilize,” Hickey and Kane said. “The goal of the Service Desk site is to open up communication with the campus and make it easier to get in touch [with Technology Services] whether on or off campus.”
They said they hope the Service Desk will “improve response time…and improve overall satisfaction” when contacting Technology Services.
Technology Services is currently hiring new STAT Team members for the upcoming summer and fall semesters. Students who are interested can learn more about a position on the STAT Team at the Pop-Up events, and they can email their resumes to Lauren Hickey at firstname.lastname@example.org to schedule an interview.
With the addition of the Service Desk, Technology Services will still be open for walk-in, phone and email assistance Monday through Friday 8 a.m. to 5 p.m. during the academic year. To contact Technology Services, call 919-760-2323 or email email@example.com.
By Molly Perry, Features Editor